Pilates & Training Basics

  • What is Pilates?

    Pilates is a low-impact, full-body training method that builds strength, mobility, stability, and control, especially through the core.

  • Is Pilates good for beginners?

    Yes. Classes and sessions are scalable for all levels, including complete beginners.

  • How often should I do Pilates?

    Most people see results training 2–3 times per week. Consistency beats intensity.

  • How soon will I see results?

    Many clients feel changes within a few sessions. Visible strength and mobility gains typically show in 4–8 weeks.

Classes, Sessions & Coaching

  • What’s the difference between group classes and private sessions?

    • Group classes: Small group, structured programming
    • Private sessions: Fully customized 1-on-1 training
    • Semi-private: Shared session with personalized attention

  • Do I need an intro session before classes?

    We strongly recommend an intro or private session if you’re new to Pilates or returning after injury.

  • Do you offer online or virtual sessions?

    Yes. We offer virtual 1-on-1 sessions with live coaching.

    Book a Virtual Session 

Booking & Scheduling (WALLA)

  • How do I book a class or session?

    All bookings are handled through Walla. You can book, reschedule, or cancel directly from your account.

  • How do I cancel or reschedule?

    Cancellations must be made within the posted cancellation window to avoid losing the credit. Cancellations with less than 24 hours' notice will result in a full class fee or a deduction from your package.

  • What happens if I’m late?

    We understand life happens and schedules get busy. If you’re running a few minutes late, we’ll do our best to accommodate you. That said, sessions still end at their scheduled time, and late arrivals may limit what we can safely cover.

Pricing, Packages & Payments

  • What payment methods do you accept?

    We accept card payments through Walla. All purchases are handled digitally.

  • Do packages expire?

    Yes. Class and session packages expire 3 months from purchase unless otherwise stated.

  • Do you offer memberships?

    Memberships and packages may be available depending on current offerings.

    View Membership Options 

  • Do you offer gift cards?

    Yes. Gift cards can be purchased for classes or private sessions.

HSA/FSA Reimbursement

  • Can I use my HSA / FSA funds for Pilates?

    Yes, in many cases. Eligible clients can use HSA/FSA funds for Pilates with proper documentation through Flex. A quick online consultation determines eligibility and provides what you need for reimbursement.

  • How do I get reimbursed for Pilates using HSA or FSA?

    We partner with Flex to make HSA/FSA reimbursement simple. A quick online consultation determines eligibility and provides the required documentation. Learn how on our HSA/FSA reimbursement page.

Cancellation & Policies

  • What is your cancellation policy?

    Late cancellations and no-shows may result in loss of the session credit.

  • Can I freeze or extend a package?

    Packages are generally non-extendable. Exceptions may be considered for medical reasons.

  • Are sessions refundable?

    All purchases are non-refundable.

What to Wear & Bring

  • What should I wear?

    • Comfortable, fitted athletic clothing that allows movement.
    • Avoid clothing with zippers or sharp hardware that could damage equipment.

  • Do I need grip socks?

    Grip socks are recommended and may be required for some equipment sessions.

  • What should I bring?

    • Water
    • Grip socks
    • A towel (if desired)
    • A positive attitude

Safety & Accessibility

  • Is Pilates safe if I have injuries or limitations?

    Yes. We modify movements based on your needs. Please inform your instructor beforehand.

  • Do you offer prenatal or postnatal training?

    Yes, with appropriate clearance and programming.

  • Is Pilates suitable for older adults?

    Absolutely. Pilates is excellent for strength, balance, and joint health.

Studio Etiquette

  • How early should I arrive?

    Arrive 5-10 minutes early, especially for your first session.

  • Can I use my phone during class?

    Phones should be silenced and stored away during sessions.

Quick Reality Check

  • Is Pilates a weight-loss program?

    Pilates builds strength, mobility, and control. Weight loss depends on many factors beyond training alone.

  • Is Pilates the same as strength training?

    Pilates builds functional strength but is not traditional weightlifting.

Need More Info?

We know everyone’s situation is a little different. If you still have questions, send them our way below and we’ll take care of you.